Student Services

STUDENT GRIEVANCE POLICY GUIDELINES

1. Students are encouraged to begin with the instructor, because it will likely result in immediate resolution.
2. Unresolved problems previously discussed with the instructor, need to be explained in writing and submitted to the Director of Education. The student and the instructor will meet with the Director to discuss the concern within 3 business days of receipt of the letter, or at a mutually convenient time for all parties. After the meeting, the Director shall respond to the student in writing within 3 business days regarding the issues discussed during the meeting and how the student’s concerns will be addressed.
3. Continued unresolved concerns of the student will be addressed with AMTI’s/VVA’s Executive Director. The Executive Director will contact the student within 3 business days to resolve concerns. Within 3 business days, the Executive Director will make an assessment by gathering facts and
   accessing relevant factors, then will render a written decision to the student.
4. If the student’s complaint cannot be resolved after exhausting the AMTI’s/VVA’s grievance procedure, the student may file a complaint with the following regulating agencies for the corresponding program:

Phlebotomy and Cardiographic Technician

Arizona State Board for
Private Postsecondary Education
1740 W Adams Street, Suite 3008
Phoenix, AZ 85007
Phone: 602-542-5709
Website: ppse.az.gov

Nursing Assistant

Arizona State Board of Nursing
1740 W Adams Street, Suite 2000
Phoenix, AZ 85007
Phone: 602-771-7800
Website: www.azbn.gov

Assisted Living Caregiver & Assisted Living Manager

Nursing Care Institution
Administrators & Assisted
Living Facility Managers
1740 W Adams Street, Suite 2490
Phoenix, AZ 85007
Phone: 602-364-2374
Website: www.aznciaboard.us

The student must contact the specific state regulatory agency for further details about their internal policies, procedures, and regulations.